Our server network is located in a 30,000 square foot IDC ( Internet Data Center ) facility 10 minutes from downtown Austin, Texas. We are only1.5 Miles from an Austin Energy electric sub-station, and the largest telecommunications hub in Austin. A building management system control monitors and reports any abnormal conditions within the IDC. The facility has 21,133 square feet of raised floor, 5 backbone providers and a completely redundant self contained non-water based Glycol cooling system. There is plenty of reliable power with 2,160 amps of battery backup, two 1.5-megawatt Caterpillar generators, and a 400 megawatt Austin Energy sub-station dedicated to the facility. Completely cut off from the city it can sustain all functions for weeks.

With the largest telecomm hub in Austin at our fingertips, fast BGP connections provide clean, redundant and reliable connections to all global network environments. Comprised of 4 OC-48's from Time Warner, Qwest, Grande Communications, and El Paso Global Networks and 1 OC-12 with Southwestern Bell allows for a Multi-homed, redundant connectivity to these global upstream providers so that there is never a worry of connection. Utilizing the use of two Cisco 12000 series routers and two Cisco Catalyst 6500 switches the possibility of collision and congestion is minimized. The shortest route is always the fastest, but not always the most reliable and both are analyzed to determine which one is better with sophisticated routing techniques. The network is the core, and with this type of architecture you are guaranteed network availability.

Power is one of the easiest interruptible factors, so extra precautions were emphasized with regards to making sure there would not be a problem. With 4 PowerWare 9315 parallel, redundant UPS systems, the battery backup gives more than enough time to get the generators on in the case that the electricity stays out. The 2 Caterpillar generators combined with the Austin Energy sub-station dedicated to the facility guarantee that everything could be run for weeks with out worry of failure.

The facility is equipped with 20 30-ton Liebert CRACs (Computer Room Air Conditioners) that utilize non-water based Glycol and 13 78-ton Liebert Glycol Condensing Units (GCUs) with full redundancy. With full building management system control monitors and reporting 24/7 to maintain full operational status at all times.

On the outside the facility is made of concrete filled, steel reinforced barriers with the foundation on a 5-foot riser slab. The whole facility is surrounded with barbed wire fence with external cameras monitoring the outside environment. Now inside, a 50 camera, color, IP-based CCTV surveillance system records everything in full-motion video to multiple DVRs and takes video clips upon every door opening. Controlled around the clock with security personnel, man traps are located at all external doors to prevent unauthorized access. To enter there is also a Hand Key Biometric
Access Control System.

There is a 4 phase system of fire prevention. First with the HSSD (High Sensitivity Smoke Detectors) sensors continuously sample the air at adjustable periods of time for smoke, chemicals and heat. HSSD can detect fire up to 30 minutes prior to smoke and/or flame. The second phase is localized FE36 handheld extinguishers. The third phase is a building-wide FM-200 system that is a non-conductive and non-corrosive gas that prevents equipment damage. This is a safe alternative to Halon. The last phase is a Dual Interlock, Dry Pipe, Pre-Action Sprinkler System. Pressurized dual interlock systems ensures no water is above any equipment in the Data Center . The system is monitored 24x7 by onsite personnel.